Problem Manager with German
Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR TASKS- Problem Identification: Collaborate with various teams to identify and document recurring issues, incidents, or anomalies that affect service quality or business operations.
- Root Cause Analysis: Conduct thorough root cause analysis to determine the underlying reasons for recurring problems, ensuring a deep understanding of the issues.
- Problem Prioritization: Prioritize problems based on their impact on the organization and the potential benefits of resolution.
- Resolution Planning: Develop and implement action plans to address identified problems, including coordinating with relevant teams and stakeholders.
- Preventive Measures: Proactively establish preventive measures to eliminate or minimize the recurrence of problems, ensuring long-term solutions.
- Documentation and Reporting: Maintain detailed records of problems, root cause analysis, and resolution efforts. Provide regular reports to management and stakeholders.
- Collaboration: Collaborate with incident management, change management, and other ITSM (IT Service Management) processes to ensure coordinated problem resolution efforts.
- Continuous Improvement: Identify opportunities for improving service quality, efficiency, and stability, and drive initiatives to implement these improvements.
- Knowledge Sharing: Share insights and knowledge with relevant teams to enhance their problem-solving capabilities and prevent similar issues in the future.
- Training and Awareness: Develop and provide training and awareness programs for employees and team members on problem management best practices.
YOUR PROFILE
Bachelor's degree in Information Technology, Business Administration, or a related field.Bachelor's degree in a relevant field (such as IT, computer science, or business).
Proven experience in problem management or a related role within IT service management.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Familiarity with IT service management frameworks, such as ITIL (Information Technology Infrastructure Library).
ITIL Foundation Certification
English and German language (Level C1) is a must have
WHAT YOU’LL LOVE ABOUT WORKING HERE- Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
- Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
GET TO KNOW US
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.
ABOUT CAPGEMINI
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Apply now!