German Customer Advisor Poland

DESCRIPTION

• About Us
• Make payments easier and more intuitive, serving as the foundation for growth and progress in commerce and society. As part of our Issuer Solution Operations (ISO) Contact Center, supporting banks and cardholders 24/7. Our focus is delivering high-quality, efficient customer service via phone.
• About Your Role
• you will handle customer inquiries and provide outstanding support to banks and cardholders. You’ll bring your expertise to every interaction, ensuring quality in the customer journey.

Tasks

• Provide professional support to customers via phone in German and English.
• Manage and resolve inquiries in a time-sensitive environment.
• Adhere to high-quality standards while handling versatile inbound cases.
• Work effectively across different shifts, including evenings and weekends, in a 24/7 environment.
• Adapt to changes positively and seek continuous improvement in work processes.

• Fluency in German (verbal and written) at a professional level (C1 or above).
• Proficiency in English (verbal and written) at B1+ level.
• Previous customer service experience.
• Strong communication skills and comfort working via phone.
• Ability to organize and prioritize tasks in time-sensitive situations.
• Positive, cooperative, and team-oriented attitude.

• Base salary: 5,200 PLN gross.
• Language Bonus: Additional allowance for German proficiency.
• Unusual Working Hours Allowance: 2,000 PLN gross.
• Night Shift Allowance: 20% of the hourly rate for hours worked during the night (based on minimum wage).
• Career Growth: Opportunity to develop your skills and advance within the company.
• Comprehensive Training: High-quality standards and support during the onboarding phase (1-month training in Kraków required).
• Work-Life Balance: Remote work option available within Poland after training.
• Positive Environment: Join a team of awesome colleagues with a professional yet fun mindset.