Junior Customer Care Agent - Danish speaking

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

As a Customer Care Agent you will be responsible for managing inquiries from SME-sized merchants. Your tasks will include handling emails, chats and calls from customers with either acquiring or technical products. We operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.

• Support We Provide:
• Transactions support
• Settlement reports
• Self-service portal usage
• Technical support on Terminals
• Invoice-related questions.
• Other customer concerns

Tasks

Your key tasks and responsibilities are:

• Handling emails and tasks in multiple CRM systems
• Responding to customer inquiries in our inbox, assisting both internal and external departments
• Performing administrative tasks such as changing bank account details and updating company information
• Providing technical support to merchants with Card Terminals
• Supporting merchants with Acquirer agreements

Requirements

Your personal qualifications include:

• Fluent Danish and English (speaking and writing)
• Strong communication skills, both verbal and written
• Team player, enthusiastic about delivering a great customer experience
• Capable of technical reporting of IT incidents
• Detail-oriented with a strong customer mindset
• Conscientious and persistent in obtaining valid customer information
• Organized with the ability to prioritize tasks

Competence and experience:

• Excellent communication and collaboration skills
• Good cooperation skills with different stakeholders, both internal and external
• Experience in customer service or contact centres with e-mail/task, Chat and call handling would be an asset
• Relevant work experience and knowledge of the fintech business area are a great benefit
• Knowledge of corporate structure, business forms, subscription rules, card companies’ credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce, and general knowledge of internet commerce are a great benefit

Background and qualifications:

• Administrative background or experience with administrative tasks
• Experience with payment products and card services is beneficial but not required
• Proactive and diplomatic approach to customer’s support
• Strong commitment to assisting customers in resolving issues
• Result-oriented, service-minded, self-driven, and flexible
• Strong service orientation with an emphasis on quality and precise task execution
• Team player who understands the importance of collective effort to achieve success

• Hybrid Working
• Employment Contract
• Trainings and courses
• Sports benefits
• Entertainment events for employees
• Medical insurance
• Pension scheme (PPK)
• Mobile phone/Internet subsidy
• Life, accident & critical illness Insurance
• Paid Sick Leave
• Relocation bonus and Competition Award
• 20/26 days of holiday