Credit and Collections Analyst

About HireRight:

Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview:

Role Purpose:

Our Credit And Collection Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently.

Responsibilities:

Responsibilities:

• Performs effective debt collection activities across various HireRight and GIS entities on small size customers according to company revenue segmentation via calls, emails
• Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
• Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
• Reports any significant past due in the AR and/or any situation that could have an impact on collections.
• Provide constant update of account status.
• Resolve SalesForce queue and general inbox customer inquiries
• Apply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departments
• Notate all actions in the accounting system
• Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
• Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
• Explain standard accounts receivable related policies and procedures to internal and external stakeholders
• Access, understand, and utilize detailed and summary level collection reports
• Perform other duties as assigned or required in a positive manner

Qualifications:

Education:

• High school diploma or equivalent required
• College degree preferred

Experience:

• High/proficient written and verbal communication skills in English
• Highly organized, detail-oriented, and great follow-up and follow-through skills
• Solution oriented with a sense of urgency
• Strong computer skills
• Intermediate knowledge in Excel
• Ability to thrive in a face-paced environment with quickly changing business needs
• Ability to work independently and apply analytical thinking while navigating through complex matrix environments
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
• Strong confidentiality standards
• Customer service-related experience is an advantage
• B2B Collections experience is highly preferred
• SalesForce experience is an advantage
• Experience in Shared Service Center environment is an advantage
• Ability to work effectively in a multi-national, matrix organization

Please submit your resume in English.

What do we offer:

HireRight offers its employees a permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Private Medical Care
• Lunch Vouchers
• Paid Lunch Break (30 Minutes)
• Group Life Insurance
• Career Path & Opportunities to Grow
• Glasses Voucher
• Friendly Atmosphere
• Professional Training
• Cafeteria of Benefits
• Multisport