Event Manager with German
Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
We are seeking a highly skilled and motivated professional to ensure the availability, stability, and performance of IT services across the organization. This role requires strong analytical capabilities, deep understanding of IT service management processes, and the ability to collaborate effectively with multiple technical and business teams.
Your tasks- Collaborate with various teams to define, document, and communicate availability requirements and SLAs for IT services and systems.
- Define and document availability requirements and service level agreements (SLAs) to ensure IT services meet business needs and user expectations.
- Continuously monitor the performance and availability of IT services.
- Generate reports to identify trends, potential issues, and opportunities for improvement
- Work with incident and problem management teams to address service disruptions promptly.
- Ensure root causes are identified and resolved to prevent recurrence.
- Collaborate with capacity management teams to ensure infrastructure supports required availability levels.
- Optimize resource allocation and plan for future growth.
- Detection and Logging: Identify and record events as they occur to maintain visibility into the IT environment.
- Classification and Filtering: Categorize events (informational, warning, exception) to prioritize responses effectively.
- Response Coordination: Initiate appropriate responses, escalate incidents, or trigger automated actions to mitigate issues.
- Continuous Improvement: Analyze event data to identify trends and enhance service reliability and performance.
- Capacity Planning: Analyze current and future capacity requirements based on business needs and service demand.
- Performance Monitoring: Continuously monitor system performance and resource utilization to detect trends and potential bottlenecks.
- Resource Optimization: Implement strategies to optimize resource usage, ensuring efficient allocation while maintaining service quality.
- Stakeholder Collaboration: Work closely with availability, service management, and other IT teams to align capacity planning with service delivery and business objectives.
- Bachelor’s degree in a relevant field, such as Information Technology or Computer Science
- Proven experience in availability management, incident management, or a related IT role
- Strong analytical and problem‑solving skills
- Excellent communication and cross‑team collaboration abilities
- Familiarity with IT service availability monitoring tools and methodologies
- ITIL Foundation Certification
- Proficiency in English and German at C1 level (mandatory)
- Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
- Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Get to know us
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries.We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.