Senior Customer Service Specialist with German and French (m/f)

For our Client, a fast-growing healthcare company, we are looking for experienced candidates who speak German and French and want to take on a more advanced, process-oriented role within Customer Service. This is an excellent opportunity to join a business undergoing dynamic growth, where you will not only handle complex B2B cases, but also actively participate in shaping processes, improving workflows and driving automation.

• fluent English (B2+), German and French (C1),
• first experience in a related area such as order management, customer care, procurement or sales support,
• knowledge of SAP or Salesforce as a strong advantage,
• higher education,
• strong communication skills and high level of business professionalism,
• analytical mindset with great attention to detail.
• handling B2B customer orders end-to-end - entering and updating orders in internal systems and monitoring their status in SAP and Salesforce,
• managing incoming requests from email, phone and internal platforms, ensuring proper prioritization,
• creating service tickets and managing the shared mailbox to provide timely and professional responses,
• coordinating loaner equipment - arranging shipments, returns and scheduling availability with sales and OR teams,
• ensuring accurate and timely order processing in line with KPIs,
• supporting process improvements by identifying issues, proposing solutions and contributing to documentation and automation,
• solving customer problems related to orders, shipments or equipment availability with a solution-oriented mindset.