Customer Support Representative w Choice
Choice | Kołobrzeg | students.pl |
We, ChoiceQR, are a global food tech startup with offices in Prague, Warsaw, and Kyiv. Our product is a SAAS solution designed for restaurants, cafes, and hotels.
It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program.
Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.
What matters to us :
• It would be great if you had experience as a support manager and have some background in HoReCa and IT.
• Team spirit is crucial.
• We value initiative and proactive approach.
• Experience in online chats or customer support services is a plus.
• CRM skills would be beneficial.
• A systematic approach to daily tasks is important.
• Proficiency in Polish and have at least B2 level of English.
What you'll be doing :
• Helping customers resolve their issues through our support line.
• Prompt responses in support chats and messengers, calls.
• Documenting and forwarding customer feedback to improve our app.
• Keeping track of technical issues reported by customers.
What we offer :
• Flexible work hours, Monday to Friday from 09 : 00 to 17 : 00 Warsaw time.
• Remote or hybrid position depends on your location.
• Experience in an international IT company.
• Paid vacations.
• A high-quality product.
• Interesting tasks and challenges.
• Opportunities for career growth.
It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program.
Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.
What matters to us :
• It would be great if you had experience as a support manager and have some background in HoReCa and IT.
• Team spirit is crucial.
• We value initiative and proactive approach.
• Experience in online chats or customer support services is a plus.
• CRM skills would be beneficial.
• A systematic approach to daily tasks is important.
• Proficiency in Polish and have at least B2 level of English.
What you'll be doing :
• Helping customers resolve their issues through our support line.
• Prompt responses in support chats and messengers, calls.
• Documenting and forwarding customer feedback to improve our app.
• Keeping track of technical issues reported by customers.
What we offer :
• Flexible work hours, Monday to Friday from 09 : 00 to 17 : 00 Warsaw time.
• Remote or hybrid position depends on your location.
• Experience in an international IT company.
• Paid vacations.
• A high-quality product.
• Interesting tasks and challenges.
• Opportunities for career growth.
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