Customer Care Specialist with Lithuanian (M/K) Dodaj do ulubionych

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Customer Care Specialist with Lithuanian (M/K)

For our client we are looking for candidates for the position of Customer Care Specialist with Lithuanian (M/K).

Job Tasks:

• Act as a single point of contact for assigned (strategic) customers
• Manage the end-to-end order-to-delivery process
• Proactively monitor orders and follow up until delivery
• Handle claims, disputes, returns, and rebates
• Communicate with customers via phone, email, and online channels
• Inform customers about delays, returns, or refunds
• Collaborate with Sales, Logistics, and Invoice-to-Cash teams
• Ensure consistent service delivery and implementation of service offers
• Manage customer issues and complaints to ensure a positive experience
• Support outbound calls and NPS surveys when required

Requirements:

• Fluency in English and Lithuanian
• Excellent written and verbal communication skills with a customer-focused approach
• Ability to multitask, prioritize effectively, and work well under pressure
• Strong problem-solving skills and attention to detail
• Team-oriented mindset with the ability to build strong relationships with stakeholders
• Experience in customer service or order management is an advantage

Offer:

• Salary: PLN gross 8000 – 9500
• Employment contract
• Friendly, dynamic work environment in a diverse, market-leading company
• Growth opportunities across teams and functions
• Extensive e-learning and development programs
• Attractive benefits package and annual bonus
• Hybrid work model (3 days office/ 2 days remote after 3 months)
• Modern, sustainable office in central Warsaw

Temporary work offer.