Polish-Speaking Customer Solutions Specialist

Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team!

This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to excellence.

Requirements

Key Tasks and Responsibilities:

• Understand and drive customer success goals
• Monitor customer performance and uncover opportunities for growth
• Assist with billing, administration, and customer inquiries
• Collaborate globally with internal teams to ensure seamless service
• Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

Technical:

• Good Knowledge of Microsoft Office products
• Excellent understanding of Customer Success and/or Account/Relationship
• Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

Behavioral:

• Customer centric mindset
• Empathy
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
• Excellent organizational skills
• Structured “can-do” approach to open matters and tasks in a demanding environment

• A High school diploma or equivalent, College level preferred
• Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
• Have a proven track record demonstrating the skills and qualities outlined in this document

Good command of written and spoken English and Polish (Speech, Written, Reading, Comprehension)

• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment

Please note that although this is a remote position, the work must be performed within Poland!