CRM Consultant (Salesforce)

Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

• Analyze business processes and customer engagement needs to design tailored CRM solutions using Salesforce (Sales, Service, Marketing Cloud, etc.)
• Configure, customize and optimize Salesforce features such as workflows, process automation, dashboards, reports and integrations
• Lead discovery workshops, requirement gathering and stakeholder interviews to align business needs with Salesforce capabilities
• Develop and maintain documentation including solution design, technical specifications and user guides
• Support data migration, system integrations
• Deliver training sessions, user support and post-go-live assistance to ensure adoption and long-term success

• Bachelor's or Master's degree in Information Technology, Business Administration, Marketing or a related field
• 3–5+ years of experience in CRM consulting, Project/Product management, Salesforce implementation or digital transformation
• Strong business analysis and process mapping experience
• Strong knowledge of Salesforce platform capabilities and modules
• Experience working on end-to-end Salesforce CRM projects
• Ability to translate business requirements into scalable Salesforce solutions
• Strong understanding of CRM processes and customer engagement strategies
• Ability to translate business requirements into technical solutions
• Fluent in English (additional languages like German, French or Spanish are a plus)
• Knowledge of tools like Jira, Confluence, MS Teams, SharePoint, PowerBI
• Proficiency in MS Excel and MS PowerPoint

Nice to have:

• Salesforce certifications like Salesforce Administrator (ADM 201), Salesforce Platform App Builder, Sales Cloud Consultant / Service Cloud Consultant, Marketing Cloud Specialist / Pardot Specialist, Salesforce Architect
• Experience with Agile delivery and DevOps practices (CI/CD, Git, etc.)
• Familiarity with other CRM systems (MS Dynamics, HubSpot, SAP CRM) is a plus

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!